Choosing the correct property manager is
one of the most important decisions
you will make to ensure the viability of
your property investment.
Choosing the correct property manager is
one of the most important decisions
you will make to ensure the viability of
your property investment.
We let technology handle the day-to-da transactions by automating the things that people forget, put off, or let slip. Our team focus on creating and nurturing relationships with owners and tenants; by being more efficient, we provide you with a better experience and pass those savings on to you.
Owners
- Our direct debit system is set up as soon as we receive your tenant’s contact informaton.
- You receive clear, up-to-date monthly statements that you can access 24/7 through your owner portal.
- We automatically monitor the accounts and instantly follow up on rare arrears notices.
Tenants
We’ve introduced some great new features to make your payments a breeze:
- A DEFT wallet that makes it easy to securely store multiple bank account and card numbers.
- Receive notifications if a payment is unsuccessful so you know you’re always up-to-date with your DEFT payments.
- Pay the way that suits you using credit card, direct deposit or BPAY through the secure DEFT payment system.
- You can view your payment history and upcoming payments at any time.
Owners
We attract suitable quality tenants that will add value to your property's profile, contributing significantly to its standing in the market. We offer a comprehensive property management service that maximises occupancy levels, cash flow, tenant retention and capital value.
Tenants
We create listings that clearly show you all the aspects of the property, with professional photos, videos and floorplans where possible. We make ourselves available for evening and weekend inspections to suit busy schedules. Our goal is always to find the best match of tenant and property.
Owners
Owners can view and approve maintenance requests via the Owner Portal. All the communications are stored in your owner portal, meaning you have a complete overview of the maintenance job. We review all requests and use good judgement to determine what’s appropriate.
Tenants
Tenants are able to log maintenance requests via the Tenant Portal, upload relevant photos and track the status. We make it easy for you to report issues with the right details, and we’re quick to respond. As your request gets updated, you automatcally get push notfcatons and emails to let you know the updated status.
Owners
Our inspections are automatically scheduled and you will be invited on each occasion. We compare each inspection to the last and provide you with a comprehensive photo report.
Tenants
Your property inspection will be carried out by your property manager. This is a great opportunity to make sure that small issues with the property get resolved before they become big problems. Our detailed reports make it easy for us to review the property and appropriately refund your bond.
